Terms of service

TERMS OF SERVICE

Last Updated: August 2025

Welcome to The Eden Bloom. This website is operated by The Eden Bloom team in Alberta, Canada. Throughout the site, the terms "we," "us," and "our" refer to The Eden Bloom. By choosing to visit our site and/or purchase from us, you are engaging in our "Service" and agree to be bound by the following Terms of Service ("Terms").

Please read these Terms carefully. By accessing or using any part of our site, you agree to be bound by them. If you do not agree, you may not access the site or use our Services.

Our store is hosted on Shopify Inc., who provide us with a secure e-commerce platform that allows us to share our handcrafted products with you.

1. ACCEPTANCE AND ELIGIBILITY

By agreeing to these Terms, you confirm that:

  • You are at least the age of majority in your province or territory of residence (18+ in Alberta), or
  • You have given us consent to allow any minor dependents to use this site under your supervision
  • You have the legal capacity to enter into this agreement
  • All information you provide is accurate and complete

2. GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time. You may not use our products for any unlawful or unauthorized purpose. You must not transmit any malicious code, viruses, or anything destructive through our site.

A breach of these Terms may result in immediate termination of your access to our Services without notice.

You agree not to reproduce, duplicate, copy, sell, or resell any part of our Service or content without our express written consent.

3. PRODUCTS AND SERVICES

Our products are lovingly handcrafted in small batches in Alberta, Canada. This means:

  • Slight variations in color, scent, texture, or appearance are natural and part of the beauty of handmade items
  • Some products may be available exclusively online and may have limited quantities
  • We reserve the right to limit sales of products to any person, region, or jurisdiction
  • We do not guarantee that your device's display will reflect colors and textures with perfect accuracy

All product descriptions, specifications, and prices are subject to change at any time without notice. We strive for accuracy but cannot guarantee that all product information is complete or error-free.

4. PRICING AND AVAILABILITY

  • Prices for our products are subject to change at any time without notice
  • All prices are listed in Canadian Dollars (CAD) unless otherwise specified
  • We may modify or discontinue our Services at any time
  • We are not liable to you or any third party for modifications, price changes, or discontinuations
  • In the event of a pricing error, we reserve the right to cancel orders and issue full refunds

5. ORDERING AND PAYMENT

We reserve the right to refuse or cancel any order you place with us. We may limit or cancel orders at our discretion, including those made under the same account, credit card, or shipping address.

You agree to:

  • Provide current, complete, and accurate purchase and account information
  • Update account details promptly so we can fulfill your orders
  • Pay all charges incurred by your account
  • Be responsible for all taxes applicable to your purchase

6. SHIPPING AND DELIVERY

  • Shipping costs and delivery timeframes will be clearly displayed at checkout
  • Risk of loss and title for products pass to you upon delivery to the shipping carrier
  • We are not responsible for delays caused by shipping carriers, customs, or events beyond our control
  • You are responsible for providing accurate shipping information
  • For international orders, you are responsible for any customs duties, taxes, or fees

7. INTELLECTUAL PROPERTY

All content on this site, including but not limited to text, graphics, logos, images, product designs, and software, is the property of The Eden Bloom and is protected by Canadian and international copyright and trademark laws. You may not use our intellectual property without our express written permission.

8. USER CONDUCT AND PROHIBITED USES

You are prohibited from using the site or its content for:

  • Any unlawful purpose or to violate any laws or regulations
  • Infringing on intellectual property rights
  • Harassing, abusing, insulting, or discriminating against others
  • Uploading viruses, malware, or malicious code
  • Collecting or tracking personal information of others
  • Spamming, phishing, or similar harmful practices
  • Any obscene, immoral, or harmful intent
  • Attempting to gain unauthorized access to our systems

9. USER COMMENTS AND SUBMISSIONS

If you send us suggestions, feedback, reviews, or other submissions, you grant us the perpetual, royalty-free right to use them in any medium without restriction. We may—but are not obligated to—monitor, edit, or remove content that violates these Terms or is offensive.

You agree that your submissions will not violate the rights of others, contain unlawful or harmful content, or include malware.

10. THIRD-PARTY TOOLS AND LINKS

We may provide access to tools or links operated by third parties. These are provided "as is" without warranties or guarantees. We are not responsible for evaluating or endorsing third-party materials or websites. Please review third-party policies before engaging in transactions with them.

11. WEBSITE AVAILABILITY

We strive to maintain continuous website availability but cannot guarantee uninterrupted service. We may temporarily suspend access for maintenance, updates, or technical issues without liability.

12. FORCE MAJEURE

We shall not be liable for any failure or delay in performance due to events beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, government actions, labor disputes, or supply chain disruptions.

13. PRIVACY AND PERSONAL INFORMATION

Your submission of personal information is governed by our Privacy Policy, which is incorporated by reference into these Terms. By using our Services, you consent to the collection and use of your information as described in our Privacy Policy.

14. ACCURACY OF INFORMATION

We strive to present accurate and up-to-date information, but:

  • We are not responsible if information on this site is inaccurate, incomplete, or outdated
  • Content is provided for general information and should not be the sole basis for important decisions
  • Product details, prices, or availability may change without notice

15. DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

Our products and Services are provided "as is" and "as available" without any warranties of any kind, either express or implied.

We do not guarantee that:

  • Use of our Services will be uninterrupted, timely, secure, or error-free
  • Our products will meet your specific expectations
  • Any errors will be corrected

To the fullest extent permitted by law, The Eden Bloom and its partners shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of our products or Services, even if we have been advised of the possibility of such damages.

16. INDEMNIFICATION

You agree to indemnify and hold harmless The Eden Bloom, our team, partners, and Shopify from any claim, demand, or damage arising from your breach of these Terms, violation of law, or infringement of any third-party rights.

17. DISPUTE RESOLUTION

These Terms shall be governed by and construed under the laws of the Province of Alberta and the applicable laws of Canada, without regard to conflict of law principles.

Any disputes arising from these Terms or your use of our Services shall be resolved in the courts of Alberta, Canada, and you consent to the jurisdiction of such courts.

18. SEVERABILITY

If any provision of these Terms is determined to be unlawful, void, or unenforceable, the remaining Terms shall remain valid and enforceable to the fullest extent permitted by law.

19. TERMINATION

These Terms remain in effect unless terminated by either you or us. You may terminate at any time by ceasing use of our site. If we believe you have breached these Terms, we may terminate this agreement immediately without notice.

Upon termination, your right to use our Services ceases immediately, but provisions regarding intellectual property, disclaimers, and limitations of liability shall survive.

20. ENTIRE AGREEMENT

These Terms, along with our posted policies (including our Privacy Policy and Return & Refund Policy), constitute the entire agreement between you and The Eden Bloom regarding use of our Services and supersede all prior agreements.

21. CHANGES TO TERMS OF SERVICE

We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our website after changes are posted constitutes acceptance of the revised Terms.

We encourage you to review these Terms periodically to stay informed of any updates.

22. CONTACT INFORMATION

If you have any questions about these Terms, please contact us:

📧 Hello@theedenbloom.com
📍 Alberta, Canada
🌐 [Insert Webs