Privacy policy
Last updated: August 31, 2025
At The Eden Bloom, your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information in compliance with the Personal Information Protection Act (Alberta) and other applicable Canadian privacy laws.
1. Information We Collect
When you interact with our store, we may collect the following personal information:
- Name, billing/shipping address, phone number, and email address
- Payment details when completing a purchase (processed securely through Shopify or other payment providers)
- Order history and customer support messages
- Information you provide when signing up for our newsletter
2. How We Use Your Information
We use your information only for purposes related to serving you, including:
- Processing and delivering your orders
- Providing customer service and responding to inquiries
- Sending updates, promotions, and skincare tips (if you subscribe)
- Improving our products, services, and website
3. Sharing of Information
We respect your privacy and never sell your personal information. We may share your information only with trusted third parties that help us run our business, such as:
- Shopify (our e-commerce platform)
- Payment processors (for secure transactions)
- Shipping providers (to deliver your order)
These providers are required to protect your information and use it only for the services they provide to us.
4. Data Storage & Security
Your information is stored securely through Shopify's systems and is protected using industry-standard safeguards. While no system is 100% secure, we take reasonable steps to prevent loss, misuse, or unauthorized access.
5. Data Retention
We keep your personal information only as long as needed for business purposes or as required by law. Generally, we retain order information for accounting and tax purposes, and marketing information until you unsubscribe or request deletion.
6. Your Rights
Under Alberta's Personal Information Protection Act (PIPA) and other applicable privacy laws, you have important rights regarding your personal information.
You have the right to:
a. Access Your Information Request a copy of the personal information we hold about you, including order history, account details, and communication records.
b. Correct Your Information Request corrections or updates to any inaccurate, outdated, or incomplete personal information.
c. Withdraw Consent At any time, you may withdraw your consent for us to use your information for marketing or non-essential services. This will not affect information needed to fulfill orders or comply with legal obligations.
d. Request Deletion Ask us to delete personal information we no longer need for business or legal purposes. Please note: certain records (such as past transactions) may need to be retained for accounting and compliance reasons.
e. Restrict or Object to Processing Request that we limit how we use your personal information, for example, by opting out of promotional emails or requesting minimal data collection.
f. Data Portability (if applicable) Request that your personal information be transferred to you in a structured, commonly used, and machine-readable format, where reasonable.
To exercise any of these rights, please contact us at: hello@theedenbloom.com. We may ask for proof of identity to protect your privacy before fulfilling your request.
We will respond to all valid requests within 30 days, as required by law.
7. Cookies & Analytics
Our website may use cookies to provide a smoother browsing experience and help us understand how visitors use our site. You can disable cookies in your browser settings, but this may affect site functionality.
8. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.
9. Contact Us
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at hello@theedenbloom.com